How I’m going to change Human Resources

 By Ginevra Mancinelli

“Nothing is lost, nothing is created, everything is transformed,” as the famous 18th-century scientist Antoine-Laurent de Lavoisier notably stated…

The godfather of modern chemistry summed up in this phrase the governing principle of natural phenomena. Its connection with the world of work is clear. Everything is being transformed. New technology in our working lives has brought with it great change, and it is the task of human resources to guide us through this evolution. HR (Human Resources) offices help new staff from the moment they arrive at a company, as they settle in and get down to work. They know the many steps in a career and are therefore best placed to guide and support people through the process of transformation that is affecting every industry. And the tools they use? Innovation and involvement. These are the two things at the heart of any project in development.

Human capital value

Companies want to find practical solutions for greater and more fluid dialogue, shared growth and broader knowledge, all centred on people. Eni, for one, has chased these goals by launching a call for start-ups, named “Digital HR: Innovation for growth”, to get new ideas into the company, evolve HR’s IT system and transform its method of communicating. It is a call for innovation and renovation, in three specific fields. The first is dialogue. Professional life, the quality of relationships in the workplace and the perception people have of the company – be it positive or negative – are all becoming more and more important. What Eni is asking start-ups for is digital solutions to innovate this process of “engagement and feedback”, to measure and analyse workers’ quality of life. Next is involvement. Relationships at the office are important, because they are now part of our social networks. We almost pass more time at work than at home with our loved ones. Getting to know colleagues, their formative experiences and even their interests, brings us closer to people. Socialising in the workplace means valuing people, helping them when they are in need and building focused, satisfying professional careers. Third, training will help in this evolution.

New inter-company technologies

Among the new technologies and possibilities at work, like so-called smart working, are training solutions in step with the times, and indeed with workers. They want flexibility and continuity but also creativity. But the six-legged dog is not alone. This innovative process of upgrading communication between company and worker, and among people, is one many companies are embarking on, and some have been doing so for some time. One of them is Esselunga, which has modernised its selection process for candidates, making it far quicker and more efficient, not to mention environmentally sustainable. Another is the Mondadori group, whose training system has created many communities and a dialogue between people in its companies. Supporting this ongoing process of transformation is, of course, digitisation, and it is HR offices above all that are the beneficiaries. Thanks to the latest generation of tools, multinationals like Sanofi have managed to simplify their communication process between company and worker, at every level, all around the world. Innovation has brought with it decisively positive changes in management, efficiency and dialogue, not to mention proactivity in employees. We are looking at a person-centric future, and companies like Eni – which has always seen the value of doing things this way – are already seeing the results.

about the author
Ginevra Mancinelli